Our 30 Day Return and Exchange Policy
Our 30 Day Money Back Guarantee
We want you to be fully satisfied with every item that you purchase from Olivebarn.com. If you are not satisfied with an item that you have purchased, you may return or exchange it within 30 days of delivery for a full refund of the purchase price. Shipping charges, handling, gift wrap, oversized delivery fees are not refundable. Some restrictions apply - see below.
What if my item is damaged or incorrect?
If you received a damaged or defective item, or your order is not correct, please contact us immediately and include your order number.What if my package arrives late? There are no refunds on shipping for delays resulting from weather conditions, transportation network disruptions or incomplete or incorrect shipping addresses. We make every effort to ship orders as quickly as possible. Delivery is not guaranteed for a specific day unless requested by you and expressly agreed to by us in writing via email.
All orders that received free shipping are subject to restocking fee of 10% (with a minimum fee of $5.95). If you paid for shipping, most items can be returned without a restocking fee.
Items sent without a Return Authorization number on the outside of the box will be refused or charged a restocking fee of 10% or $5.95 (whichever is greater).
How to Return or Exchange an item?
Contact us for a Return Authorization Number before returning any merchandise to us - as some items come from different warehouse locations. Items sent to us without a Return Authorization number on the outside of the box will be refused or charged a restocking fee.
You are responsible for any return shipping charges unless it is a result of an error on our part. We recommend that you send your packages UPS insured for the full amount of the purchase. We are not responsible for lost or damaged return shipments. If you need a CALL TAG pick-up we will be happy to arrange one and bill your credit card for the return services. Contact us to schedule a pickup or have a call tag mailed to you. All sales final on food items, seed kits, bulb kits, live plants, seeds, books and clearance items.
Items must be returned new, unused and with all original packaging for full credit. No refunds on special orders, special handling charges, packing, gift wrap, and shipping charges.
You can expect a refund in the same form of payment originally used for the purchase, within 30 days of our receiving the returned items.